Ahmed Mohamed
Customer Service
Profile summary
A motivated, resilient, and compellingly persuasive individual who loves nothing more than helping customers resolve their problems or find things that they want. Having a professional appearance and a respectful, business-like manner, I am a service orientated professional who is very confident when handling enquiries, complaints, and communications. And a team player, who can work to timely demands and effectively manage multiple workloads. Right now, I am looking for a suitable position with a company that has a unique spirit, and which not only believes in giving people the freedom to do a great job but will also supports them in achieving their future ambitions.
Key skills
Professional experience
- A clear and confident telephone manner.
- Ability to communicate effectively with a wide range of customers.
- Proven aptitude for dealing with customer complaints.
- Extensive knowledge of Microsoft Office, Excel, and Lotus Notes.
- Experience of working in a busy, inbound call centre environment.
- Fully aware of the importance of data security and relevant legislation.
Responsible for ensuring that customer enquiries are resolved at first point of contact unless specialist knowledge or further investigation is required. Doing this by using judgement and taking decisions within established procedures for each enquiry. Duties: • Responding promptly to customer enquiries in person or via telephone, letter, and e- mail – always in a professional & efficient manner. • Using the in-house system to record necessary information and instigate actions as required. • Processing orders, forms, applications, and requests for information. • Dealing efficiently with questions and queries from customers. • Keeping up to date with all the company's products, services, and procedures. • Directing requests and unresolved issues to other colleagues. • Maintaining up to date paper and computer-based files and administrative systems. • Promoting the company's products and services to customers. • Handling objections professionally.